[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.22.2″ use_background_color_gradient=”on” background_color_gradient_direction=”60deg” background_color_gradient_stops=”rgba(0,0,0,0.52) 0%|rgba(0,0,0,0.79) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#006892″ background_color_gradient_end=”#357791″ background_image=”https:\/\/www.cdesoftware.com\/wp-content\/uploads\/bowling-pins-reflecting-in-bowling-alley-lane-2022-03-04-02-22-27-utc-scaled-1.jpg” background_position=”top_center” background_vertical_offset=”24%” custom_padding=”30px|0px|20px|0px” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ make_equal=”on” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”||60px|” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Open Sans|600|||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”Poppins|700|||||||” header_font_size=”36px” header_line_height=”1.4em” background_layout=”dark” z_index_tablet=”500″ global_colors_info=”{}”]<\/p>\n
Company policies<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.cdesoftware.com\/wp-content\/uploads\/cdelogo600.png” align=”center” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.22.2″ max_width=”75%” custom_margin=”||10px|” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.22.2″ text_text_color=”#000000″ text_font_size=”16px” text_line_height=”1.8em” header_font=”Poppins|700|||||||” header_text_color=”#000000″ header_2_font=”Poppins||||||||” header_2_text_color=”#000000″ header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”|700|||||||” header_3_text_color=”#000000″ background_layout=”dark” max_width=”700px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
Between August 15 and September 15, order volume is very high. Processing may take extra time during this period.<\/p>\n
If we discover during processing that the amount paid is incorrect, for reasons such as ordering the wrong product, using the wrong upgrade option, using an ineligible coupon, a pricing error, or a technical issue with the online store, CDE Software reserves the right to place your order on hold. You will be asked to pay the price difference before your order is completed.<\/p>\n
When purchasing, you must choose whether the software is licensed to an individual, a league\/tournament, or a company. Regardless of license type, the software may only be installed on one computer, as explained in the License Agreement.<\/p>\n
If the license is for a league, tournament, or company, that license may only be used for the specific league, tournament, or company named at the time of purchase.<\/p>\n
Licenses for league or tournament non-automatic scoring edition products may be eligible for transfer from the current license holder. To complete a transfer, a license transfer form must be filled out and returned to CDE Software. A transfer fee may apply.<\/p>\n
BLS, BTM, and TBrac products are always available for download, even if you also order a printed manual or installation media (USB Flash Drive or CD-ROM).<\/p>\n
All preorders are charged at the time you place the order. If you do not want to be charged before the product is available, you should wait to order until the product is released.<\/p>\n
All CDE Software products require a Registration Code to run. Without a code, the software will only work in Demonstration mode with limited features. Even if you buy and download the software from CDE Software or an authorized dealer, it will remain in Demo mode until you enter a valid Registration Code.<\/p>\n
CDE Software issues two types of Registration Codes: CDE Software Customers are responsible for paying any customs duties, VAT, or import fees charged by their country. CDE Software will not change or falsify product values or descriptions to reduce or avoid these fees.<\/p>\n If a credit card chargeback is filed against a purchase from CDE Software, all licenses connected to that order will be revoked immediately. To restore and reissue the licenses, the full balance of the original purchase must be paid in full, plus a $20 reissue fee. Licenses will only be reissued after payment has cleared.<\/p>\n If a payment made by check to CDE Software is not honored by the back, all licenses connected to that order will be revoked immediately. To restore and reissue the licenses, the full balance of the original purchase must be paid in full, plus a $40 returned check fee. Licenses will only be reissued after payment has cleared. A 1.5% monthly interest charge shall be applied to the outstanding balance. Additional collection or court fees incurred if balance is not paid within 15 days.<\/p>\n Return check reimbursement payment must be in the form of credit or debit card, cash, cashier’s check, certified check or money order. Partial payments are not acceptable.<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" CDE Software Policies Company policiesPolicies Software Terms of Use By installing or opening CDE Software products, you agree to the License Agreement. We do not support or take responsibility for pirated (illegal) software. Pirated copies may damage your computer or data, and using them is against the law. Support is only provided for licensed customers […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" [vc_row bg_image_repeat=\"\" new_background=\"default\" full_width=\"\" position_row=\"default\" new_textalign=\"default\"][vc_column width=\"1\/1\"][vc_custom_heading text=\"Policies\" font_container=\"tag:h2|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_custom_heading text=\"Software Terms of Use\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]All software is sold subject to your agreement with CDE Software's License Agreement during the installation of the program (or when you break the shrinkwrap from clipart products).<\/p> CDE Software accepts no responsibility for pirated software and does not offer technical support to possessors of pirated software.<\/p> Users of pirated software should know that generally pirated software contains problems that can cause sever hard drive and system failures and may potentially cause data corruption. Using pirated software is very risky and..... against the law. Just don't do it.<\/p> CDE Software does not offer technical support to possessors of the software that are not shown as licensed for the software in CDE Software's customer database. If the software was given to you, a transfer of ownership must be signed by the previous owner and must be returned to CDE Software with the appropriate payment.<\/p> CDE Software does not offer upgrade pricing to possessors of the software that are not shown as licensed for the software in CDE Software's customer database. If the software was given to you, a transfer of ownership must be signed by the previous owner and must be returned to CDE Software with the appropriate payment.<\/p> Each computer that a product is installed on, must have its own unique serial number to identify that a license has been properly obtained and paid for, for use with that computer.<\/p> Because of the nature of the software industry, specifications and features may change without notice. CDE provides this guarantee to provide ample time for you to make a decision if the software meets your needs. CDE provides downloadable demonstrations of most products for you to examine before purchase.[\/vc_column_text][vc_custom_heading text=\"Registration Codes\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]All CDE Software products require a registration code to work. Without a Registration Code, the software will operate in a Demonstration mode and will limit the operation of the program. Even if you purchase and download the software from CDE Software or one of its authorized dealers, it will run in Demo mode until the proper Registration Code is entered.<\/p> CDE Software offers two types of Registration Codes. Temporary and Permanent. Temporary Codes may only be available after a product has been purchased and the payment authorized. They will work for 30 days only.<\/p> Permanent Registration Codes are sent after an order has been fully processed.[\/vc_column_text][vc_custom_heading text=\"Orders Processing\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]Orders are usually processed\u00a0within 1 business day. In many cases, orders placed weekdays before 12:00am Pacific time Pacific time will be processed and shipped the same day.[\/vc_column_text][vc_custom_heading text=\"Return & Refund Policy\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]All programs that are shipped directly from CDE Software, come with a 30 day money back guarantee.<\/p> Because of the nature of the software industry, specifications and features may change without notice. CDE provides this guarantee to provide ample time for you to make a decision if the software meets your needs. CDE provides downloadable demonstrations of most products for you to examine before purchase.<\/p> Only products purchased directly from CDE Software may be returned. Returns will be accepted only when the following conditions have been met:<\/p> To return a product, you must do ALL of the following:<\/p> When you make a qualifying return, we will issue a credit, less the original shipping and handling charges, if any, and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment.[\/vc_column_text][vc_custom_heading text=\"Sales and Use Tax Policy Statement\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.<\/p> IMPORTANT NOTICE:<\/b> Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely\u00a0requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale<\/b>. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.<\/p> CDE SOFTWARE COLLECTS SALES TAX<\/b> in states where we have physical presence (or nexus), including Washington.<\/p> CDE SOFTWARE DOES NOT COLLECT SALES TAX<\/b> in any state NOT listed above because CDE Software is not required to collect sales or use tax in these states.<\/p> FOR OUR TAX-EXEMPT CUSTOMERS:<\/b> Return check reimbursement payment must be in the form of cash, cashier's check, certified check or money order. Partial payments are not acceptable.[\/vc_column_text][vc_custom_heading text=\"Failed AVS Funds Hold\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]If a debit card or check card is used to make a purchase with CDE Software, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the \"authorized\" funds (counting against your balance until the authorization clears) even if your order was rejected by the credit card processor's\u00a0security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit\/check\/credit card being used for payment. The credit card processor's\u00a0Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.<\/p> CDE Software does not have the capability, nor is not obligated, to release the bank's temporary hold on authorized funds. Since the credit card processors do not have the capability to release the bank\u2019s temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as 24 hours or as long as several months. We suggest contacting the issuing credit card company or bank in order to resolve these types of situations.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1454","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/pages\/1454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/comments?post=1454"}],"version-history":[{"count":0,"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/pages\/1454\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cdesoftware.com\/wp-json\/wp\/v2\/media?parent=1454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u2022 Temporary Codes<\/strong> \u2013 Available after you purchase from the online store and payment is authorized. They work for 5 days only, until your order is manually verified and entered into our system (which is separate from the store). Temporary Codes are not available for AutoScoring editions.
\u2022 Permanent Codes<\/strong> \u2013 Sent after your order is fully processed, usually within 1\u20132 business days.<\/p>\nRefund Policy<\/h3>\n
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Attn: RETURNS \u2013 RMA#
14220 Interurban Ave S STE 140
Seattle, WA 98168<\/p>\nSales and Tax Policy<\/h3>\n
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Customs Fees<\/h3>\n
Returned Checks<\/h3>\n
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Credit Card Chargebacks<\/h3>\n
Returned Check Policy<\/h3>\n
Failed Debit\/Credit Card Authorizations<\/h3>\n
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Shipping Policy<\/h3>\n
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- WHAT CAN BE RETURNED<\/h4>
- TO RETURN A PRODUCT<\/h4>
Attn: RETURNS - RMA#
4515 44th Ave SW
Seattle, WA 908116-4116<\/li>
CDE SOFTWARE DOES NOT COLLECT SALES TAX if we have your exemption certificate on file..[\/vc_column_text][vc_custom_heading text=\"Returned Checks\" font_container=\"tag:h3|text_align:left\" google_fonts=\"font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\"][vc_column_text]Payments made by check to CDE Software that are not honored by the bank will incur a returned check fee of $40.00. Licenses for products purchased with the check being returned will be revoked and only reissued payment has been made in full. A 1.5% monthly interest charge shall be applied to the outstanding balance. Additional collection or court fees incurred if balance is not paid within 15 days.<\/p>